Refund and Cancellation Policy

Payment Options

We support the following payment methods on Joulepoint.com:

• Credit Card
• Debit Card
• UPI
• Other Wallets

Order Charges

• You are charged only the amount displayed in your order summary at the time of checkout.
• In the event you notice any additional charges beyond those stated, please contact us atadmin@joulepoint.com

Payment Failure

• In the event of a payment failure, please ensure that the information provided (such as account details, billing address, net banking password, etc.) is accurate and that your internet connection is stable during the transaction.
• If your account is debited despite a payment failure, the amount will normally be refunded to your account within 7 business days.
• For clarifications, please email us with your order number atadmin@joulepoint.com

Order Cancellation

• Once an order is placed, cancellations are not accepted.
• In the event that you do not receive the electric vehicle charging service as per your order, Joulepoint will process a refund.

Refund Calculation

• Refunds will be provided proportionate to the unit of electricity not availed.
• Refund requests must be submitted within 12 hours after availing the service. No refund requests received after this period will be considered.

Refund Process

• The refund amount will be calculated by Joulepoint, and you will be notified via a grant message.
• Refunds will be settled within 7 working days from the date of refund approval.