Privacy Policy

Last Updated: January 2024

This Privacy Policy is an electronic record and legally binding contract formed under the Information Technology Act, 2000. By accessing or using our Website or Application, you agree to the terms of this Privacy Policy.

1. Introduction

Joulepoint Private Limited ("Joulepoint," "we," "us," or "our"), including its subsidiaries, affiliates, and associated companies, is committed to protecting your privacy. This Privacy Policy governs the collection, use, storage, and transfer of both Personal Information and Non-Personal Information when you use our digital platform for accessing electric vehicle charging services.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Account Details: User name, password, and registration details
  • Contact Information: Name, address, telephone number, and email address
  • Vehicle Details: Vehicle registration, proof of ownership, driver license information
  • Financial Information: Bank account details, credit/debit card information
  • Technical Information: IP address, device identification codes

Non-Personal Information

  • Location Data: Geographic location and service provider details
  • Technical Data: Browser type, operating system, device information
  • Usage Data: Duration of visits, access times, browsing history
  • Cookies: We may store cookies to enhance your user experience

3. Use of Your Information

  • Facilitating your use of our Website/Application and Services
  • Processing orders, billing, and completing transactions
  • Providing customer support and responding to inquiries
  • Customizing and improving our services
  • Ensuring security and legal compliance

4. Security Practices

We implement reasonable security practices to protect your data. However, due to inherent vulnerabilities of the internet, we cannot guarantee complete security of information transmitted online.

5. Your Rights and Choices

  • You have the right to access, update, or correct your Personal Information
  • You can withdraw consent for data collection at any time
  • You may choose not to provide certain information, though this may limit access to some services

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and if significant, we will provide notice prior to changes taking effect.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact our Grievance Officer atadmin@joulepoint.com