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THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND JOULEPOINTPRIVATE LIMITED(BOTH TERMS DEFINED BELOW). THE TERMS OF THIS PRIVACY POLICY WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM, BY CLICKING ON THE I ACCEPT TAB OR BY USE OF THE WEBSITE OR THE APPLICATION SOFTWARE OR BY OTHER MEANS) AND WILL GOVERN THE RELATIONSHIP BETWEEN YOU AND JOULEPOINTPRIVATE LIMITEDFOR YOUR USE OF THE WEBSITEOR THE APPLICATIONSOFTWARE(DEFINED BELOW).THIS DOCUMENT IS PUBLISHED AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OF INFORMATION) RULES, 2011 UNDER INFORMATION TECHNOLOGY ACT, 2000; THAT REQUIRE PUBLISHING OF THE PRIVACY POLICY FOR COLLECTION, USE, STORAGE AND TRANSFER OF SENSITIVE PERSONAL DATA OR INFORMATION.PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THE WEBSITEOR THE APPLICATION SOFTWARE, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITEOR THE APPLICATION. YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT OR AGREEMENTS TO JOULEPOINTPRIVATE LIMITED[hereinafter referred as JOULEPOINT]. AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF INFORMATION TECHNOLOGY ACT, 2000.By providing us your Information or by making use of the facilities provided by the Website/application, Youhereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and NonPersonal Information by JOULEPOINTas specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.JOULEPOINTPRIVATE LIMITEDand its subsidiaries and affiliates and Associate Companiesand Authorized Personnel(individually and/ or collectively, “JOULEPOINT“)is/are concerned about the privacy of the data and information of users accessingmobile sites or mobile applications or web application/domain name (“hereinafter collectively referred to as Website”) on the Website and otherwise doing business with JOULEPOINT. “Associate Companies” here shall have the same meaning as ascribed in Companies Act, 2013.The terms “We” / “Us” / “Our” individually and collectively refer to each entity being part of the definition of JOULEPOINTand the terms “You” /”Your” / “Yourself” refer to the users. This Privacy Policy is a contract between You and the respective JOULEPOINTentity whose Website You use or access or You otherwise deal with. This Privacy Policy shall be read together with the respective Terms Of Use or other terms and condition of the respective JOULEPOINTentity and its respective Website or nature of business of the Website.


Content and Purpose:This Website is a digital platform where the customers can avail the services of Joulepoint by way of selecting theslot for theirelectric vehicle charging(hereinafter referred to as “Services”). The Services would be made available to such persons who have subscribed for such data on the Website after obtaining due registration/accepting necessary termsand conditions, in accordance with the procedure as determined by us, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include persons who are accessing the Website merely as visitors).We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.JOULEPOINThas provided this Privacy Policy to familiarise You with:The type of data or information that You share with or provide to JOULEPOINTand that JOULEPOINTcollects from You;The purpose for collection of such data or information from You;JOULEPOINT‘s information security practices and policies; andJOULEPOINT‘s policy on sharing or transferring Your data or information with third parties. This Privacy Policy may be amended / updated from time to time. Upon amending / updating the Privacy Policy, we will accordingly amend the date above. We suggest that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of Website or provision of data or information thereafter will imply Your unconditional acceptance of such updates to this Privacy Policy.Information collected and storage of such Information:The “Information” (which shall also include data) provided by You to JOULEPOINTor collected from You by JOULEPOINTmay consist of “Personal Information” and “NonPersonal Information”.Personal Information:Personal Information is Information collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:Your user name along with Your password,Your name,Your address,Your telephone number,Your email address or other contact information,Your date of birth,Your gender,Your Vehicle Registration Details,Proof of ownership of the vehicle or any relevant document along with the Driver license of the person who brings the vehicle,Information regarding your transactions on the Website/Application, (including sales or purchase history),Your financial information such as bank account information or credit card or debit card or other payment instrument details including OTP,Internet Protocol address,Any other items of ‘sensitive personal data or information’ as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;


Store your payment options or preferences or cards for fastening the payment process for future. However,this shall be stored only if you opt to store and save the information.You shall further indemnify JOULEPOINTfrom all liabilities or claims if any fraud transfer is done by you.Identification code of your communication device which You use to access the Website/Applicationor otherwise deal with any JOULEPOINTentity,Any other Information that You provide during Your registration process, if any, on the Website/Application. Such Personal Information may be collected in various ways including during the course of You:registering as a user on the Website/Application,registering as a seller on the Website/Application,availing certain services offered on the Website/Application. Such instances include but are not limited to making an offer for sale, online purchase, participating in any online survey or contest, communicating with JOULEPOINT‘s customer service by phone, email or otherwise or posting user reviews on the items available on the Website/Application, orotherwise doing business on the Website/Applicationor otherwise dealing with any JOULEPOINTentity. We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access Website/Applicationthrough a social media service or connect a service on Website/Applicationto a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website/Applicationor otherwise deal with any JOULEPOINTentity through social media services or when you connect any Website/Applicationto social media services, you are authorizing JOULEPOINTto collect, store, and use and retain such information and content in accordance with this Privacy Policy.NonPersonal Information:JOULEPOINTmay also collect information other than Personal Information from You through the Website/Applicationwhen You visit and / or use the Website/Application. Such information may be stored in server logs. This NonPersonal Information would not assist JOULEPOINTto identify You personally. This NonPersonal Information may include:Your geographic location,details of Your telecom service provider or internet service provider,the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.),the operating system of Your system, device and your browsing history including the URL of the Website/ApplicationYou last visited before visiting the Website/Applicationincluding your internet protocoladdress.The duration of Your stay on the Website/Applicationis also stored in the session along with the date and time of Your access, NonPersonal Information is collected through various ways such through the use of cookies. JOULEPOINTmay store temporary or permanent ‘cookies’ on Your computer. You can erase orchoose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website/Application.Ads: JOULEPOINTmay use thirdparty service providers to serve ads on JOULEPOINT‘s behalf across the internet and sometimes on the Website/Application. They may collect NonPersonal Information about Your visits to the Website/Application, and Your interaction with our products and services on the Website/Application. Please do note that Personal


Information and Non Personal Information may be treated differently as per this Privacy Policy.We may in future includeother optional requests for information from the User including through user surveys in order to help us customize the Website to deliver personalized information to the User and for other purposes are mentioned herein. Such information may also be collected in the course of contests conducted by us. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.Restrictions: We do not knowingly collect Personal Information from children.You hereby represent to JOULEPOINTthat:the Information you provide to JOULEPOINTfrom time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such Information to JOULEPOINT.Yourproviding the Information to JOULEPOINTand JOULEPOINT‘s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any thirdpartyagreement, laws, charter documents, judgments, orders and decrees.JOULEPOINTand each of JOULEPOINTentities officers, directors, contractors or agents shall not be responsible for the authenticity of the Information that You or any other user provide to JOULEPOINT. You shall indemnify and hold harmless JOULEPOINTand each of JOULEPOINTentities officers, directors, contracts or agents and any third party relying on the Information provided by You in the event You are in breach of this Privacy Policy including this provision and the immediately preceding provision above.Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.Purpose for collecting, using, storing and processing Your Information JOULEPOINTcollects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of each of JOULEPOINTentities and shall include the following:to facilitate Your use of the Website/Applicationor other services of JOULEPOINTentities;to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Website/Application;Processing the User’s orders/requests and provision of Services (including provision of safe Services);Completing transactions with Users effectively and billing for the products/Services provided; Technical administration and customization of Website; Delivery of personalized information and target advertisements to the User; Nonpersonally identifiable information, exclusively owned by the Company may be used in an aggregated or nonpersonally identifiable form for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and we may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or nonpersonally identifiable form to third parties and affiliates;


to send You important information regarding the Website/Application, changes in terms and conditions, user agreements, and policies and/or other administrative information;for proper administering of the Website/Application;to conducting academic research and surveysto protect the integrity of the Website/Application;to respond to legal, judicial, quasijudicialprocess and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;to conduct analytical studies on various aspects including user behaviour, user preferences etc.;to implement information security practices;to determine any security breaches, computer contaminant or computer virus;to investigate, prevent, or take action regarding illegal activities and suspected fraud,to undertake forensics of the concerned computer resource as a part of investigation or internal audit;to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on any Website/Applicationor by JOULEPOINT;Disclosure and Transfer of User personal Information:We may need to disclose/transfer User’s Personal Information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms of Use:To Government institutions/authorities to the extent required Under the laws, rules, and regulations and/or under orders of any relevant judicial or quasijudicial authority;To protect and defend the rights or property of the Company;To fight fraud and credit risk;To enforce the Company’s Terms of Use (to which this Privacy Policy is also a part); orWhen the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.For R & D purposes of the Companyand for providing better services to the Users themselves and for the betterment of the business of the corporate or business usersThe Company make all User Information accessible to its employees and data processors only on a needtoknow basis. All the employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.Nonpersonally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. The Company may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of Company’s business. We may also disclose or transfer the User Information, to another third party as part of reorganization or a sale of the assets or business of Company. Any third party to which the Company transfers or sells its assets will have the right to continue to use the Personal Information and/or other information that a User provide to us.


Links to third party websitesLinks to thirdparty advertisements, thirdparty websites or any thirdpartyelectronic communication service may be provided on the Website/Applicationwhich are operated by third parties and are not controlled by, or affiliated to, or associated with, JOULEPOINTunless expressly specified on the Website/Application.JOULEPOINTis not responsible for any form of transmission, whatsoever, received by You from any thirdpartywebsite. Accordingly, JOULEPOINTdoes not make any representations concerning the privacy practices or policies of such third parties or terms of use of such thirdpartywebsites, nor does JOULEPOINTcontrol or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such thirdpartywebsites. The inclusion or exclusion does not imply any endorsement by JOULEPOINTof the thirdpartywebsites, the website’s provider, or the information on the website. The information provided by You to such thirdpartywebsites shall be governed in accordance with the privacy policies of such thirdpartywebsites and it is recommended that You review the privacy policy of such thirdpartywebsites prior to using such websites.Service ProvidersWe may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Servicerelated services or to assist us in analysing how our Service is used.These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.AnalyticsWe may use thirdparty Service Providers to monitor and analyse the use of our Service.Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can optout of having made your activity on the Service available to Google Analytics by installing the Google Analytics optout browser addon. The addon prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.User discretion and opt outYou agree and acknowledge that You are providing your Information out of your free will. You have an option not to provide or permit JOULEPOINTto collect Your Personal Information or later on withdraw Your consent with respect to such Personal Information so provided herein by sending an email to the grievance officer or such other electronic address of the respective JOULEPOINTentity as may benotified to You. In such case, You should neither visit any Website/Applicationnor use any services provided by SRentities nor shall contact any of JOULEPOINTentities. Further, JOULEPOINTmay not deliver products to You, upon Your order, or JOULEPOINTmay deny you access from using certain services offered on the Website/Application.You can add or update Your Personal Information on regular basis. Kindly note that JOULEPOINTwould retain Your previous Personal Information in its records.


Security Practices and ProceduresJOULEPOINTadopts reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.JOULEPOINTtakes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.You hereby acknowledge that the JOULEPOINTis not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use ofintercepted information in any unauthorized manner.User’s rights in relation to their personal information collected by the JOULEPOINTAll the information provided to the JOULEPOINTby a User, including Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.Users can access, modify, correct and delete the Personal Information provided by them which has been voluntarily given by the User and collected by the JOULEPOINTin accordance with this Privacy Policy and Terms of Use. However, if the User updates his/her information, the JOULEPOINTmay keepa copy of the information which User originally provided to the JOULEPOINTin its archives for User documented herein. In case the User seeks to update or correct, his/her Personal Information, the User may exercise these rights by emailing the JOULEPOINTat and communicate the change(s) for updating the JOULEPOINTs records.In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the JOULEPOINTreserves the right to discontinue the services for which the said information was sought. Grievance OfficerIf you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of Your Personal Information under this Privacy Policy or any terms of SR‘s Terms of Use, Term of Sale and other terms and conditions or polices of any SRentity, please contact the following:For JOULEPOINTPRIVATE LIMITED:Mr. Divakar Kanakagirihe designated grievance officer under Information Technology Act, details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.Changes To This Privacy PolicyWe may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.